Frequently Asked Questions

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Got a question?

Here is a list of the most common questions we get asked. We are happy to help you, so please contact us if you need any help.
Where does the transfer pick me up?
Do you have shared shuttles?
Do you have fixed shedules?
Are there any extra costs?
When do I pay?
Do I have to pay a deposit?
What information do I need to provide to book a transfer?
Do I need to confirm my transfer?
How do I get a last minute ticket for a flight?
What is your refund policy?
What payment methode you accept?
How long does the ferry take between Chiquila and Holbox?
Where do i find out about Ferry times and prices between Chiquila and Holbox?
Are there taxis available in Holbox?
My group is bigger then 10 people, do you have bigger vans?
Can I add an extra stop for shopping etc....?

Cancelation Policy

Our flexible approach when your plans change
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Excellent Service. We used Go Holbox Transfers for Cancun to Chiquila and our return trip. They were on time, had courteous drivers and nice vehicles. During our arrangements we had several changes to our itinerary and they easily and quickly made the changes. Steffi was wonderful and easy to work with! I highly recommend!


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